Welcome to Baxton Studio Sales Shop’s FAQ page! We’ve compiled answers to the most common questions about our mid-century modern furniture collections, delivery services, and customer care. If you don’t find what you’re looking for, our design-savvy team is always ready to assist at [email protected].
About Our Products
What style of furniture does Baxton Studio specialize in?
We specialize in mid-century modern designs with contemporary functionality. Our collections feature clean lines, premium materials, and smart solutions like modular sofa systems and storage-integrated furniture perfect for urban living spaces.
Do your sofas come with any special features?
Absolutely! Many of our sofas and loveseats include modern conveniences like USB charging ports, while our modular systems offer customizable configurations to fit your space perfectly.
How do I choose between your different chair collections?
Consider your space and needs: Bellfield Accent Chairs make bold style statements, while our mid-century modern armchairs blend timeless design with everyday comfort. All our chairs feature the same attention to detail and quality craftsmanship.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
You may request changes within 2 hours of ordering by contacting our customer service. After processing begins (1-2 business days), modifications may not be possible due to our efficient fulfillment system.
Do you offer trade or bulk discounts?
Yes! Design professionals and bulk buyers should email [email protected] for special pricing on entire modular sofa sets or multiple furniture pieces.
Shipping & Delivery
What are my shipping options?
We offer two convenient services:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 business days via EMS
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 business days via EMS
How do you handle international deliveries?
We ship worldwide except some Asian and remote areas. All international shipments include customs documentation. Customers are responsible for any import duties or taxes (we’ll provide estimates upon request).
What should I do to prepare for delivery?
For the smoothest experience:
1. Measure doorways and planned furniture placement
2. Schedule delivery when you can inspect items
3. For large pieces like convertible futon sofa beds, arrange assembly help
4. Save all packaging until you confirm everything arrived perfectly
1. Measure doorways and planned furniture placement
2. Schedule delivery when you can inspect items
3. For large pieces like convertible futon sofa beds, arrange assembly help
4. Save all packaging until you confirm everything arrived perfectly
Returns & Warranty
What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all packaging. Please initiate returns by emailing [email protected] – we’ll provide a return label (fees may apply depending on reason).
What if my furniture arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll promptly arrange replacement parts or a full replacement at no cost to you.
Do you offer product warranties?
Yes! All our furniture comes with a 1-year manufacturer’s warranty against defects. Modular sofa systems and storage furniture include additional structural guarantees – details are included with your order.
Customer Care
How can I contact your customer service?
Our design-focused support team is available via:
– Email: [email protected]
– Mail: 2278 North Windswept Lane, Fayetteville, US 72703
We typically respond within 1 business day.
– Email: [email protected]
– Mail: 2278 North Windswept Lane, Fayetteville, US 72703
We typically respond within 1 business day.
Do you provide design advice for small spaces?
Absolutely! Share your room dimensions and needs with our team, and we’ll recommend space-saving solutions from our collections – whether it’s convertible furniture for studios or compact storage pieces for apartments.
Where can I see customer reviews of your products?
Authentic customer experiences with our mid-century modern chairs and modular sofas are available on product pages. We proudly showcase all feedback to help you make informed design decisions.
Still have questions about our design-forward furniture or delivery process? Our team at Baxton Studio Sales Shop is dedicated to making your modern furnishing experience seamless. Contact us anytime at [email protected] or browse our stylish collections to find your perfect pieces today!